How can we help?
Browse the frequently asked questions below or contact us directly.
Our team typically responds within 24–48 hours (business days).
support@kribbean.comHow do I create an account?+
Download the Kribbean app on the App Store or visit kribbean.com. You can sign in with your email address (one-time code), Apple, or Google — no password required.
How does the sign-in code work?+
Enter your email address and you'll receive a 6-digit code valid for 10 minutes. Long-press the code in your email to copy it, then paste it in the app.
How do I set my preferred zones and genres?+
In the app, go to Profile → Preferred zones or Preferred genres. Your selections personalise the content shown on your home feed and in events.
I'm an artist, DJ, manager or label — how do I join Kribbean Pro?+
Visit kribbean.com and click 'Pro Space' to submit an application. Kribbean Pro is open to Caribbean artists, DJs, managers and labels. Our team reviews applications within 48 hours.
How do I follow an artist?+
On an artist's page, tap 'Follow'. You'll receive a notification whenever they release something new or announce an event.
How do I report a problem or an error?+
Contact us at support@kribbean.com describing the issue and your device. We respond within 24–48 hours.
How do I delete my account?+
In the app, go to Profile → Settings → Delete my account. All your data is deleted within 30 days, in accordance with GDPR.
BBCONCEPT S.A.S.U. — Beauregard, 41 route Morne Mulâtre — 97240 François, Martinique, France
support@kribbean.com
